Shipping policy

CASYNN ships worldwide.

Each order is produced through our manufacturing partners and fulfilled from the location best suited to its destination to ensure efficient shipping.

Order Processing

Orders are processed within 1–2 business days.
Processing time is separate from delivery time.
Orders are processed Monday through Friday, excluding public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated Delivery Times

Region	Estimated Delivery
South africa (Regular)	8–15 business days
South Africa (Express)	4–7 business days
Rest of the African countries	8–20 business days
United States (Standard)	2–5 business days
United States (Economy)	4–8 business days
United Kingdom	2–3 business days
Australia	3–6 business days
Europe	5–10 business days
Canada	5–15 business days
Asia	5–15 business days
South America	5–15 business days
Rest of the World	10–30 business days

Please note: Delivery times are estimates, not guarantees. During holidays, sales events, or other busy periods, processing and shipping may take slightly longer than the estimated timeframes above.

Order Tracking

A tracking number will be emailed once your order has shipped.
Please allow up to 48 hours for tracking information to update.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the customer.

Shipping Issues

If you experience an issue with your delivery, please contact us through our Returns Page or Contact Page as soon as possible.

If your order is lost, arrives damaged, or cannot be delivered despite the correct shipping address being provided, we'll investigate the shipment with the shipping carrier to determine what happened.

If the issue is confirmed to be the responsibility of the shipping carrier or occurs during transit, you may be eligible for one of the following:

A free replacement of the same item.
A full refund to your original payment method.
Store credit issued as a digital gift card equal to the value of your order.

If an incorrect or incomplete shipping address was provided during checkout, please contact us immediately. If your order has not entered production or shipped, we'll do our best to update the address.

Once production or shipment has begun, address changes cannot be guaranteed. Orders that cannot be delivered due to an incorrect or incomplete address provided at checkout may not be eligible for a refund, replacement, or store credit.