Refund policy

Overview

We believe in getting it right. If you've changed your mind, selected the wrong size or device model, or your order arrives with a manufacturing defect, we're here to help. Every request is reviewed with care to find the most suitable resolution.

7-Day Returns

Returns may be requested within 7 days of delivery if you:

Changed your mind.
Ordered the incorrect device model.
Are not satisfied with your purchase.

Return Conditions

Returned products must:

Be unused and in their original condition.
Include the original packaging.
Be sent to the return address provided with your return instructions.

Unless the return is the result of an error from our side, return shipping costs are the customer's responsibility.

Personalized products are not eligible for our 7-day returns, but remain covered by our 3-month warranty*

Begin your request through our Returns Page, and we'll guide you through the next steps.

3-Month Limited Warranty

Every product includes a 3-month limited warranty covering manufacturing defects and abnormal product wear under normal use.

Covered

Manufacturing defects.
Material or workmanship defects.
Abnormal print fading under normal use.
Products damaged during transit.

Not Covered

Normal wear and tear.
Scratches.
Damage caused by drops or impacts.
Damage caused by alcohol, solvents, harsh chemicals, or improper care.
Misuse, neglect, or intentional damage.

If you believe your product is covered, submit a warranty request through our Returns Page.

Warranty Claims

To begin a warranty claim, submit a request through our Returns Page and provide:

Your contact details.
Your order number.
A brief description of the issue and the reason for your claim.

After reviewing your request, we may ask you by email to provide clear photographs of the product and the affected area to help us verify and approve the claim.

Approved warranty claims do not require the original product to be returned unless we specifically request it.

If your claim is approved, you may choose one of the following:

One replacement of the same item.
A full refund to your original payment method.
Store credit issued as a digital gift card equal to the value of the item.

Each product is eligible for one warranty claim.

Refunds

Once your return has been received and inspected, we'll let you know the outcome.

If your request is approved, you may choose:

A refund to your original payment method.
A replacement, subject to availability.
Store credit issued as a digital gift card equal to the value of your order.

Refunds are issued in the original purchase currency to the original payment method. Please allow 3–7 business days after approval for the funds to appear in your account. Processing times may vary depending on your payment provider.

If your payment method uses a different currency than the original purchase currency, the final amount received may differ slightly due to exchange rates or conversion fees charged by your bank or card issuer. CASYNN is not responsible for these differences.

Shipping charges are non-refundable unless the return results from our error or an approved shipping issue.

Shipping Issues

Incorrect Shipping Address

Please review your shipping address carefully before placing your order.

If you notice an incorrect or incomplete address, contact us as soon as possible.

If your order has not entered production or shipped, we'll do our best to update the address.

Once production has begun or the order has shipped, we cannot guarantee that the address can be changed.

If a package is returned because an incorrect or incomplete address was provided at checkout, additional shipping charges may apply before it can be resent.

Orders that are lost or delivered to the wrong address because of an incorrect or incomplete address provided by the customer are generally not eligible for a refund, replacement, or store credit.